Terms of Business

Tribe Study Abroad is a trading name of Tribe Language Ltd.

Please read these terms of business carefully. By signing the enrolment form you acknowledge you have read and understood these terms of business and agree to be bound by the same. You confirm that you are of sufficient age to lawfully use the Website and Services, enter into a contract and to create legally binding obligations for any liability you may incur as a result of your use of the Website and Services.

When you use the Services or send e-mails to us, you are communicating with us electronically. We will communicate with you by e-mail and answer any queries by phone or where you have provided consent via WhatsApp. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

If there is any inconsistency between any of the provisions of these terms of business and the Website, the provisions of terms of business shall prevail.

CHANGES TO TERMS OF BUSINESS

Tribe Study Abroad reserves the right at its sole discretion to amend these terms of business for any reason and without notice to you. Such changes, if made, will include the date of the revision on the terms of business. Please ensure you are familiar with the revised terms of business before booking a programme with Tribe Study Abroad, we recommend that you print off a copy of these terms of business as and when payments are made.

TRIBE STUDY ABROAD

Tribe Study Abroad acts as a booking agent on behalf of the relevant language schools or study abroad providers that deliver the language courses and programmes we offer. As an agent, Tribe Study Abroad promotes and sells Language Courses and study abroad programmes including Accommodation and Ancillary Services offered by the Language Schools and Language Programme providers (the “Services”). Tribe Study Abroad retains the right to accept, dismiss, decline or retain any student as a participant in a Language Course or Study Abroad Programme at any time before, during, or after the program for any reason whatsoever.

These terms of business is legally binding once Tribe Study Abroad has received a completed enrolment form from the student, [including parental consent from the student’s parents/legal guardians where the student is under the age of 18,] accompanied by the Booking Deposit and where written confirmation has been sent to the student by Tribe Study Abroad confirming their place on the relevant Language Course or Study Abroad programme. The contractual relationship formed will be between the Client and the relevant Language School or Study Abroad provider.

COURSES

Lessons at our partner Language Schools run from Monday to Friday, except on Public Holidays. Lessons can be between 45 and 60 minutes, the actual duration of each lesson may vary and is subject to change at the discretion to the selected Language School. Course details of which can be found on the Trible Language Website.

The student will complete a level test either prior to arrival or on the first day of lessons, to determine their language level.

If a student is unable to attend the course they have reserved or if there are insufficient students to make a group, the Language School may offer an alternative course or private lessons. The number of lessons may be fewer than the group course booked.

MISSED LESSONS AND ACTIVITIES

Language Schools are closed on Public Holidays. Lessons, activities and excursions will not take place on Public Holidays.

Lessons may be missed due to level testing and initiation activities on the first day of a course. In some Language Schools, only the first lesson will be lost and in others, a large part of the day may be dedicated to welcome activities. Lessons may also be lost at the end of a course due to evaluation tests.

You are not entitled to a refund, partial refund, credit or any other form of compensation if there are any Public Holidays during the student’s chosen Language Course, lessons are missed due to level testing, initiation activities, evaluations, late arrivals or early departures of the student, for reasons that the student is responsible for, or Force Majeure Events (as defined below).

There will be no recuperation or refund of lessons missed for the above reasons unless otherwise stated.

ACCOMMODATION

Where Accommodation is shown for one week, this means six nights from Sunday to Saturday, unless otherwise indicated. Please note the check-in and check-out times of the Accommodation you have booked. Extra nights can be arranged according to availability and for an additional fee. There is normally a limit of three extra nights, after which an extra week price will be charged. Discounts cannot be given to students spending less than 6 nights in their Accommodation. Please check the rules and regulations specific to the Language School and Accommodation that you have booked.

Hosts are carefully chosen by our partner Language Schools and can be a couple or single person, with or without children. There is no such thing as a typical host and there is no guarantee that the host will have a student of a similar age of the participating student or if they do that that they will attend the same Language School.

Hosts can offer either ‘Bed and Breakfast’ (B+B), half board (breakfast and dinner) or full board (breakfast, lunch and dinner) according to what is specified by the information provided by the selected Language School. Please check the course details for further information. Specific dietary requirements (coeliac, lactose intolerant, vegetarian, vegan etc) may be available by request and are subject to a supplement and must be indicated on the enrolment form. Please contact Tribe Study Abroad directly for further information.

Student residences can vary in size and offer a combination of single, twin or triple rooms. Meals may be either bed and breakfast, half board or full board and where self-catering facilities are available, they will be specified in the course details.

Twin rooms or shared rooms imply two students of the same gender sharing a room, with two separate beds. Please note that seasonal surcharges may apply to certain types of Accommodation.

Some Accommodation may require the payment of a security deposit in advance which will be returned to you at the end of your stay, provided no damage has been done to the property.

Tribe Study Abroad is not liable for any damage, loss or injury to you or your property nor your child or your child’s property when residing in the Accommodation provided by your chosen Language School.

BOOKINGS

• To make a booking, the client must provide Tribe Study Abroad with a completed and signed enrolment form (including parental consent as applicable) and provide various personal details. The customer agrees to provide accurate and complete information in order to allow Tribe Study Abroad to provide the Services and retain records relating to same and to this end, you agree to update the information provided to keep it accurate and complete. You agree that Tribe Study Abroad may store, process and use the information in order to provide the Services and for the processing of payments.
• The enrolment form shall be accompanied by a Booking Deposit. The Booking Deposit can be paid by bank transfer or cheque or using an online payment gateway.
• Tribe Study Abroad will inform the client in writing within 4 working days if their booking has been confirmed by the selected Language School.
• The client will receive an invoice for the final Balance which is due 4 weeks prior to departure.
• Accommodation details will be confirmed to the client as soon as reasonably practicable after Tribe Study Abroad receives the details from our partner Language Schools.
• The student’s travel details should be forwarded to Tribe Study Abroad at least 2 weeks prior to departure.
• Should your booking be declined, Tribe Study Abroad will refund you the Booking Deposit within 5 working days.

TRAVEL AND TRANSFERS

Travel is not included in the price of the Language Courses. You are responsible for making your own travel arrangements. You should not finalise travel arrangements until your booking has been confirmed in writing by Tribe Study Abroad and you have been advised to do so.

Some language programmes include return airport transfers, others can provide a transfer subject to a fee, further details will be specified in the course details. Transfers should be pre-booked with Tribe Study Abroad at least 2 weeks prior to departure.

Students are responsible for complying with any visa or immigration requirements (as applicable) prior to the commencement of the Language Course and throughout the duration of the Language Course. Visas (if required) should be applied for well in advance of the student’s departure date.

Tribe Study Abroad is not liable for any damage, loss or injury to you or your property, or if you are booking for your child (including minors) , your child or your child’s property, when travelling to or from the destination where your chosen Language School is located, or while in the city where your chosen Language Course is located, for the purpose of attending a Language Course you booked with Tribe Study Abroad or otherwise.

INFORMATION

Tribe Study Abroad relies on the information provided to Tribe Study Abroad by the Language Schools and Study Abroad providers regarding the Accommodation, Language Courses and Ancillary Services. If you have a specific request, please consult with Tribe Study Abroad prior to making a booking so that Tribe Study Abroad can confirm your request with the chosen Language School and advise you accordingly.

Tribe Study Abroad is not responsible for any mistakes or omissions in the information provided to Tribe Study Abroad by the Language Schools and Study Abroad providers used by Tribe Study Abroad in advertising and selling the Language Courses, Accommodation and/or Ancillary Services offered by the Language Schools and Study Abroad providers.

CHANGES TO BOOKINGS

Students may amend their booking at the discretion of Tribe Study Abroad, provided changes are requested within 28 days of travel. Any changes will incur a charge of €80.

OTHER CHANGES TO BOOKINGS

Tribe Study Abroad is not responsible for disruptions to Language Courses and Study Abroad programmes resulting from events out of our control which prevents the prompt performance of its obligations including but not limited to: acts of God, earthquakes, natural or nuclear disasters (including fire and floods) unusually adverse weather conditions, strikes, war, infectious diseases, epidemics or pandemics impacting the operation of business or schools or the provision of the Services, invasion, acts of terrorism, industrial action, civil commotion, riot or impossibility of the use of railways, shipping, aircraft, motor transport or other public or private transport (‘Force Majeure Events’).

Lessons lost as a result of the above causes will not be recovered or refunds given.

PAYMENT

Payments should be made in Euro to Tribe Study Abroad.

A Booking Deposit of €200 for Language Courses and €500 for Study Abroad  Programmes ( High School)  is required for bookings confirmed and must be paid not later than 8 weeks before the course start date. The remainder of the fees is due no later than 4 weeks before the start of the course. The final Balance will include a registration fee, the details of which will appear on your invoice. The registration fee will also appear on the website.

Tribe Study Abroad reserves the right to cancel your booking in circumstances where the final Balance is not paid 4 weeks prior to the course start date. The Booking Deposit is non-refundable, and the cancellation fees set out further below shall apply.

Seasonal surcharges may also apply to certain courses or types of Accommodation. Please contact Tribe Study Abroad for details.

Prices for the Services may change at any time, the Services do not provide price protection or refunds in the event of a price reduction or promotional offering after the time the enrolment form is submitted.

METHODS OF PAYMENT

BANK TRANSFER

Bank transfer payments are accepted in Euros. Our bank details will be listed on your invoice. Please ensure that we receive the full amount required, free of any sender or intermediary bank charges.

CREDIT/DEBIT CARD

We accept payment by Visa and MasterCard and a surcharge of 3% will apply.

CHEQUE

Cheques in Euros should be made payable to ‘Tribe Language Ltd’. We do not accept cheques in US Dollars or Sterling.

ACTIVITIES AND EXCURSIONS

Information about activities and excursions offered at our partner Language Schools including ‘sample programmes’ should only be used as a guide and do not represent an accurate list of events. For further information about specific activities please contact Tribe Study Abroad.

CANCELLATION BY THE STUDENT

If this agreement is cancelled by a student, the following provisions apply:

• You are entitled to a cooling-off period of 14 days which begins on the day that Tribe Study Abroad [provides confirmation of the students place on the course]. During the cooling-off period, you can cancel the contract without incurring charges or penalties, unless this right has been waived by you as part of the application form so that the Services can commence immediately.
• You must inform Tribe Study Abroad of the decision to cancel in writing to Tribe Study Abroad’s office. There is no requirement to give a reason for cancelling. Upon cancellation, the Tribe Study Abroad will repay all payments you made within 14 days.
• Cancellation must be made in writing (including by email) to Tribe Study Abroad’s office. The day that notification is received in writing by Tribe Study Abroad’s office is the official cancellation day (“Cancellation date”) and the cancellation provisions laid out below will apply.
• All cancellations incur a loss of the Booking Deposit. In addition, the following charges apply and are payable to Tribe Study Abroad by the student:
• Cancellation up to working 84 days before the start of the course: loss of the Booking Deposit only.
• Cancellation between 83 and up to 56 working days before the start of the course: Booking Deposit + 10% of the remaining cost of the Language Course and Accommodation.
• Cancellation between 55 and 31 working days before the start of the Language Course: Booking Deposit +25% of the remaining cost of the course and Accommodation.
• Cancellation between 30 and 15 working days before the start of the Language Course: Booking Deposit + 30% of the remaining cost of the course and Accommodation.
• Cancellation between 14 and 7 working days before the start of the Language Course: Booking Deposit + 50%
• Cancellation between 6 and 1 working days before the start of the Language Course: 100% of the remaining Balance of the Language Course and Accommodation.
• No refund shall be given after the day of departure or start of the course.

If a new booking is made in place of the cancelled course, Tribe Study Abroad may, at their sole discretion, withdraw certain cancellation charges.

CANCELLATION BY THE LANGUAGE SCHOOL OR STUDY ABROAD PROVIDER

The Language Schools and Study Abroad providers reserve the right to make changes to their Language Courses, Accommodation and Ancillary Services and to make changes to, or cancel, any confirmed booking. Tribe Study Abroad will notify you in writing of any cancellation that we receive notification of. Tribe Study Abroad is not responsible or liable for any loss, damage or additional expense that you may incur as a result of such cancellation by the Language School.

INSURANCE 

Students must have adequate health, civil liability and travel insurance (including natural disaster and repatriation) while attending any of our programmes. Students are responsible for their own insurance. Tribe Study Abroad is not responsible for theft, damage, loss of student’s personal effects or health related issues. Both parties agree that Tribe Study Abroad is not in any way liable in such circumstances.

OUR EXPECTATIONS

Students, and those accompanying students, are expected to behave in a courteous manner and to respect fellow students and staff at our Language Schools. The illegal use of drugs, alcohol abuse and inconsiderate behaviour is considered unacceptable. Tribe Study Abroad, the Language Schools and Study Abroad providers reserves the right to withhold Language Courses and Accommodation from any student violating Language School and programme rules or generally behaving in an offensive manner towards others. Tribe Study Abroad reserves the right to send home, without escort or refund, any participant violating the terms of this article. The return trip will be at the expense of the student or their family.

COMPLAINTS

If students feel they have genuine reason for complaint, they should mention this to the Language School abroad and to Tribe Study Abroad as soon as possible. We will then respond to all reasonable complaints and we will do all we reasonably can to resolve any problems. We will not, unfortunately, be able to respond to complaints made to Tribe Study Abroad after the student has finished their course, unless the Language School, or  Study Abroad provider  and Tribe Study Abroad were notified of this complaint whilst the student was still attending the course and reasonable opportunity was given to the Language School and Tribe Study Abroad to respond to this complaint whilst the student was still attending the course.

PRIVACY

Tribe Study Abroad will only collect and use your personal and non-personal information in accordance with the Privacy Policy.

GOVERNING LAW

These terms of business are governed by the laws of the Republic of Ireland and are subject to the exclusive jurisdiction of the Courts of the Republic of Ireland without prejudice to the right of Tribe Study Abroad to take proceedings before any court of competent jurisdiction.

LIABILITY

Tribe Study Abroad will not have to compensate the client for any failure to comply with any of its obligations if the failure is occasioned by any cause beyond Tribe Study Abroad’s reasonable control including but not limited to a Force Majeure Event; nor shall Tribe Study Abroad be responsible for failure for any Language School to comply with their obligations, nor any costs incurred by or on behalf of the student as a result of any such cause. It is the responsibility of the student’s parents or guardians to obtain natural disaster and repatriation insurance to cover the expense of repatriation.

By signing the enrolment form the client acknowledges that Tribe Study Abroad is an agent of the relevant Language School and  Study Abroad provider agrees to waive and release Tribe Study Abroad from any and all claims, damages and/or costs of whatever kind whether legal, equitable or otherwise, that they may have now or in the future that may arise out of or that are related in any way to enrolment on a Language Course, Study Abroad programme, Accommodation or Ancillary Services without limitation any lost, stolen or damaged property, financial or economic loss and or bodily injuries to myself or third parties outside its reasonable control. To the maximum extent permitted by applicable law, Tribe Study Abroad shall not be liable for indirect, consequential, special exemplary or punitive losses, damage, injury or penalties of any nature arising out of or in connection with or as a consequence of the student’s use of the Language Course, or Study Abroad Accommodation premises or any premises in which Ancillary Services takes place. Tribe Study Abroad shall not be liable for a breach of any terms of the agreement, breach of warranty, express or implied or negligence. Nothing in these terms of business limits or excludes liability of either party in respect of any claims for death or personal injury caused by negligence, fraud or any other liability which cannot be excluded or limited by law. The client agrees to indemnify Tribe Study Abroad, its servants or agents from any and all claims resulting from (i) the client’s breach of any provisions of these terms of business or any act, omission, error or negligence by the client while participating in the programme; and/or (ii) any act or omission of a Language School or provider of Accommodation or Ancillary Services to the extent legally permissible. Any cause of action shall be between the student and the Language School or Study Abroad provider.

The maximum aggregate liability of Tribe Study Abroad to you shall be €1,000.

DEFINED TERMS

In these terms of business:

‘The student’ or ‘client’ or ‘you’ is the person or persons who makes the booking and to the extent legally permissible where the two differ, the person whose name the booking is made or on whose behalf the booking is made.

‘Accommodation’ means the accommodation offered, organised and/or managed by the Language Schools.

‘Ancillary Services’ means any services offered by the Language Schools or Study Abroad provider in connection with or ancillary to the Language Courses, including but not limited to, activities and excursions.

‘Balance’ means the outstanding amount of the price for the confirmed booking.

‘Booking Deposit’ means €200 for any Language Courses (other than Language Programmes) and €500 for Language Programmes bookings made with Tribe Study Abroad.

‘Language Courses’ means the language courses offered, organised, managed and run by the Language Schools which shall, unless otherwise stated include the Language Programmes. These may include High School Abroad, Homestay Immersion, Leaving Cert Prep, language schools, language and activities and transition year courses as detailed on the Website. The courses offered are subject to change from time to time at the sole discretion of Tribe Study Abroad.

Study Abroad programmes means the language courses offered, organised, managed and run by the Language Schools  and Study Abroad providers which shall, unless otherwise stated include the Language Programmes. These may include High School Abroad, Homestay Immersion, Leaving Cert Prep, language schools, language and activities and transition year courses as detailed on the Website

‘Language Programmes’ means High School Abroad and Homestay Immersion as detailed on the Website.

‘Language Schools’ mean the language schools or Language Course providers which are advertised by Tribe Study Abroad.

‘Privacy Policy’ means the privacy policy on the Website.

‘Public Holidays’ means the public holidays in the city and country where each Language School is located.

‘Website’ means https://tribestudy.com/.